The Illawarra Region


02 4237 9850


02 4237 9850


The Illawarra Region

Structural Guarantee

Unique Custom Builders has been building quality homes and renovations for families in the Wollongong region since established in 2010. We have worked hard to maintain our commitment to excellence in design, construction, quality and customer care.

This guarantee is given in addition to any guarantee, statutory insurance or home builders liability scheme in Australia and is subject to the terms below. The 25 Year Structural Guarantee is specific to the initial purchaser and is not transferable to new owners of the home. This Guarantee is our assurance to you that the right decision has been made in choosing a home or renovation built by Unique Custom Builders.

Warranty Period

The first six months after your home is completed is called the “Defects Liability Period “. It is considered normal in newly constructed homes to have minor items arise, and they can be due to the building movement, settlement, normal wear and tear, or lack of maintenance.

At the end of the six month period, the builder is required to rectify and/or replace items which may have become defective due to building moving or settling, taking into consideration any manufacturer warranty.

Unique Custom Builders is proud to offer our customers a twelve month “Defects Liability Period” which enables your house to settle completely over the four climatic seasons

Minor cracks

It will take up to 12 months for your new home to settle onto its new environment. Depending on the prevailing climatic conditions, this settlement will become evident as minor cracking to the flexible internal junction walls and the intersection of cornices to both walls and ceilings occur. Movement due to shrinking may evidence itself through minor hairline cracking. For this reason minor cracks are not covered by this warranty agreement

Unique Custom Builders

We will rectify at our cost the structural failure of any of the following:

Foundation systems, concrete and or strip footing pursuant to the Building Code of Australia and all relevant Australian Standards including AS 2870, Appendix B

Structural failure is defined as ‘Damage Category 3’ or higher (AS 2870) for a structural failure to exist

Structural timbers and steel in wall or roof framing where structural failure is defined pursuant to the Building Code of Australia and all relevant Australian Standards including AS 1684

Load bearing brickwork where structural failure is defined pursuant to the Building Code of Australia and all relevant Australian Standards including AS 4773.

Detailed information about Australian Standards (AS) can be found by visiting the Standards Web Shop at www.saiglobal.com.au. (infostore.saiglobal.com/store/ and search for the relevant Standards)

Your responsibility

You are required to maintain your own home in accordance with the documents provided to you as part of your building contract documentation and the CSIRO guide – Foundation Maintenance and Footing Performance: A Homeowner’s Guide provided at settlement. If you do not do so, this will void your 25 Year Structural Guarantee.


This guarantee does not apply in the following circumstances:

  •    Any loss arising from non-compliance with your responsibilities outlined above
  •    Site conditions that are experienced post settlement that are outside of our control
  •    Damage caused by storms, fire or flooding
  •    Damage caused by trees growing near the footing of your home
  •    Fair wear and tear
  •    Misuse or neglect
  •    Minor cracking (as defined in AS2870 Appendix B)
  •    Failure to follow the site maintenance guidelines provided by us including but not limited to establishing appropriate landscaping and drainage and maintaining the termite prevention treatment program for your home
  •    Any renovations, additions or other structural changes (including significant landscaping and pools) undertaken to the home post settlement

For the avoidance of doubt this structural guarantee does not cover items of a non-structural nature such as any marks or scratches to bench tops, vanities et

Who is eligible to make a claim under the 25 Year Structural Guarantee?

The initial purchaser of any home constructed by us where the claim is made no later than 25 years after the date of settlement of the contract. The 25 Year Structural Guarantee is not transferable.

A copy of the 25 Year Structural Guarantee is bound into your Building Contract for easy reference.

How to make a claim?

To make a claim under this guarantee, you are required to outline your request in writing and send it to us via post or email.

Upon receipt of your claim:

We will review your request and inspect your property to determine whether there is a structural failure that meets the requirements of this guarantee

We will respond in writing to you and outline the outcome of the assessment

Where the structural failure meets the requirements of this guarantee, we will commence rectification works within a reasonable period of time at our cost.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Where we are responsible and capable of repair, we will repair the goods. Where it is not capable of repair, we will replace the goods to the extent necessary to rectify the structural failure.

With regard to this guarantee ‘goods’ refers to the structural elements of a home as referred to under the heading ‘Unique Custom Builders’ responsibility’.

Where it is determined by us that there is no structural failure or that the structural failure does not meet the requirements of this guarantee (e.g. it has been caused by one or more of the items listed in the exclusion section of this document), then all rectification costs will be borne by you.